I would like to express my frustration more on this issue, but I need to pick my battles. Their rep made it clear that Vanilla views me and Hardcore Husky as pains in their ass.
I would like to express my frustration more on this issue, but I need to pick my battles. Their rep made it clear that Vanilla views me and Hardcore Husky as pains in their ass.
Boo fucking hoo. Every customer we have is a pain in my ass at work, but I don't shine them on like Vanilla shined you right there.
You should keep bugging them. Every day. Until they make you happy.
I don't have an issue with that individual response. It is the sum total of interactions. It is reasonable to explain why a change is made, that you understand in this case a different option is desired and you'll pass that on, but currently that isn't on the roadmap.
The issue is I think we understand how far this enhancement request will go.
I would like to express my frustration more on this issue, but I need to pick my battles. Their rep made it clear that Vanilla views me and Hardcore Husky as pains in their ass.
I’d offer to off them for you Stalin but you could not be clearer with what’s acceptable and what’s not acceptable on HH.
you might be too fragile for HH
let it go
I’m thinking of changing my handle to @bipolardawg the ups and downs are pretty rough.
You’re being very patient with them Derek. I probably would’ve handled the situation differently.
Just out of curiosity, do you deal with the same point of contact, or they passing you from one lackey to another?
I used to deal with a woman rep until somebody on HH wrote a post demanding she expose her breasts. I received a call from the president of Vanilla saying that he believes in free speech but that his employee was very upset and he can't allow that kind of thing to occur. I agreed with him and assured him that the situation would be taken care of.
Soon after I was assigned a male rep. Overall he has been very good. But the Chincredle crisis from last year led to some back and forth arguments between him and I. If I recall correctly, things only got resolved when I contacted the president and explained how I felt the rep and devs were dragging their feet with us.
While that situation got resolved, it led to heightened tensions between me and the rep and devs. Which is why I'm getting nonsense responses now, I believe.
You’re being very patient with them Derek. I probably would’ve handled the situation differently.
Just out of curiosity, do you deal with the same point of contact, or they passing you from one lackey to another?
I used to deal with a woman rep until somebody on HH wrote a post demanding she expose her breasts. I received a call from the president of Vanilla saying that he believes in free speech but that his employee was very upset and he can't allow that kind of thing to occur. I agreed with him and assured him that the situation would be taken care of.
Soon after I was assigned a male rep. Overall he has been very good. But the Chincredle crisis from last year led to some back and forth arguments between him and I. If I recall correctly, things only got resolved when I contacted the president and explained how I felt the rep and devs were dragging their feet with us.
While that situation got resolved, it led to heightened tensions between me and the rep and devs. Which is why I'm getting nonsense responses now, I believe.
Well, that certainly explains things. Unfortunate situation.
How difficult would it be to switch platforms? Is it worth it?
I would like to express my frustration more on this issue, but I need to pick my battles. Their rep made it clear that Vanilla views me and Hardcore Husky as pains in their ass.
Why do you need to pick your battles? If they provide bad service and view their paying customers as a pest, it's probably time to move on. No battle necessary. Just tell them to fuck off and take your bidness elsewhere.
You’re being very patient with them Derek. I probably would’ve handled the situation differently.
Just out of curiosity, do you deal with the same point of contact, or they passing you from one lackey to another?
I used to deal with a woman rep until somebody on HH wrote a post demanding she expose her breasts. I received a call from the president of Vanilla saying that he believes in free speech but that his employee was very upset and he can't allow that kind of thing to occur. I agreed with him and assured him that the situation would be taken care of.
Soon after I was assigned a male rep. Overall he has been very good. But the Chincredle crisis from last year led to some back and forth arguments between him and I. If I recall correctly, things only got resolved when I contacted the president and explained how I felt the rep and devs were dragging their feet with us.
While that situation got resolved, it led to heightened tensions between me and the rep and devs. Which is why I'm getting nonsense responses now, I believe.
You’re being very patient with them Derek. I probably would’ve handled the situation differently.
Just out of curiosity, do you deal with the same point of contact, or they passing you from one lackey to another?
I used to deal with a woman rep until somebody on HH wrote a post demanding she expose her breasts. I received a call from the president of Vanilla saying that he believes in free speech but that his employee was very upset and he can't allow that kind of thing to occur. I agreed with him and assured him that the situation would be taken care of.
Soon after I was assigned a male rep. Overall he has been very good. But the Chincredle crisis from last year led to some back and forth arguments between him and I. If I recall correctly, things only got resolved when I contacted the president and explained how I felt the rep and devs were dragging their feet with us.
While that situation got resolved, it led to heightened tensions between me and the rep and devs. Which is why I'm getting nonsense responses now, I believe.
Well, that certainly explains things. Unfortunate situation.
How difficult would it be to switch platforms? Is it worth it?
GRASS ROOTS MOVEMENT!!!! Back when I thought forums were cool I used Simple Machines Forum dunno if thats still kosher. Can Derek get a copy of the database for this piece of shit?
The next time Vanilla gives you any problems, you should say "oh yeah? well you guys should have named your company Chocolate...because you're killin my DAWGS."
The next time Vanilla gives you any problems, you should say "oh yeah? well you guys should have named your company Chocolate...because you're killin my DAWGS."
Comments
The issue is I think we understand how far this enhancement request will go.
Just out of curiosity, do you deal with the same point of contact, or they passing you from one lackey to another?
Soon after I was assigned a male rep. Overall he has been very good. But the Chincredle crisis from last year led to some back and forth arguments between him and I. If I recall correctly, things only got resolved when I contacted the president and explained how I felt the rep and devs were dragging their feet with us.
While that situation got resolved, it led to heightened tensions between me and the rep and devs. Which is why I'm getting nonsense responses now, I believe.
How difficult would it be to switch platforms? Is it worth it?
Asking for a fren. . . .
NTTIATWWT