End of day, I don't have the above problem ... onboarding is better managed, the flight attendants are better, and the seats are more comfortable. Yes, I could be platinum on American ... but I prefer SWA's reward program so I can fly my family for free on my schedule.
SWA's companion pass is worth its invaluable.
Better compared to who?
I had to fly Southwest from San Antonio to Vegas (only direct flight). My flight attendant was a greasy dude named Kenny, with a goatee and pony tail. Other than Kenny, some lame ass jokes over the intercom, and Internet that didn't work for shit, my middle seat was a real pleasurable experience.
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