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Your government at work

WestlinnDuckWestlinnDuck Member Posts: 13,845
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First, thousands of Oregonians are still waiting for unemployment checks who filed for unemployment in March. Now, the DMV (I know shocking) is all phucked up. Costco was deemed essential but not getting out unemployment checks or vehicle registrations or driver licenses.

https://www.oregonlive.com/commuting/2020/10/oregon-dmv-swamped-by-pandemic-backlog-unclear-of-how-long-itll-take-to-catch-up.html

Oregon DMV swamped by pandemic backlog, with appointments booked solid for months


A picture of one mail room on Oct. 14, 2020 at the DMV, where officials say they have no idea how many documents sit unopened.

Amy Caplan moved to Portland from the San Francisco area at an extraordinary time in human history, a fact not lost on the 58-year-old as she stopped at multiple Walmart stores on the drive north in search of toilet paper.

It was March 11, days before stay-home orders gripped the West Coast. Caplan’s Honda Fit with the California vanity plate declaring her love of veganism and soon-to-be-expired tags wasn’t on the top of her to-do list as a new Oregonian.


Yet, at the behest of state officials, Caplan mailed her title, the transfer paperwork and her payment to Salem in June to start the registration process. She did so despite a well-publicized order instructing law enforcement to essentially turn a blind eye to drivers with expired tags or identification.

"I made every attempt to do this the best way possible,' Caplan said.

Caplan ended up in an interminable limbo: She didn’t know whether the state had her vehicle title, she didn’t know when she would get it back and she didn’t know what to do next.

“There was no solution.”

Oregon DMV officials acknowledged this week they still don’t know how many people are stuck in limbo waiting for paperwork to be addressed or other services at the state office. Phone systems continue to be overloaded. Appointments are booked solid at least two months out. New dates are opened up in two-week increments. Availability depends on where you live. The DMV, long pilloried as the stereotype of a plodding government agency, has faced a full plate: The pandemic, wildfire-related office closures, the long-tortured rollout of Real IDs and a 2021 law taking effect that will expand driver’s license access to potentially more than 100,000 residents.

David House, a DMV spokesperson, said the average turnaround for cases like Caplan’s – people who moved or are registering a vehicle -- is 10 to 12 weeks, but that’s just an estimate.

“We can’t accurately measure this, though, let alone track an individual transaction, because we have a huge backlog of mailed-in transactions waiting in queues – shelves of mail – for their turn in processing,” House said in an email.

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