That being said, I want to note that I encouraged Andrew not to read your users responses after my experience viewing your community. While we are committed to keeping our customers happy, I'm also responsible in making sure my employees aren't exposed to unnecessary, unprofessional hostility.
Thursday morning I contacted the CEO of Vanilla, his name is Luc. I explained the situation and described my frustration and confusion. He told me that he would look into it and get back to me. A few hours later, the chins/upvotes/downvotes started working again. Then I received the following email.
Hey Derek,
Luc alerted me to your message about support. For the last few months I've been acting as department head and I would like to take the time to address your issues. If you have any trouble in the future, please feel free to email me directly.
First I want to apologize for the seemingly sluggish nature of this bug being resolved. I appreciate that your users are passionate about the forums and enjoy its features. While we were eager to get this fixed, its important to understand that even very simple code fixes are dependent on everything that we may have lined up for a patch deploy being solidly reviewed. We've planned a deploy for today, and so you should see your issue resolved later this afternoon.
Support agents cannot always disclose what else could be waiting, as they might be security related, or be underlying structural changes for later features. This process is generally a 14 business day turn around. This month we've been specifically working on deploy processes, which has slowed things down. In the time where the risk of causing disruption outweighs the impact of the waiting bugs, we choose to keep the product stable.
We are looking to make this process faster and more reliable as we head into the new year, so I hope you'll find a general improvement of the time to resolve for reported bugs in the future.
That being said, I want to note that I encouraged Andrew not to read your users responses after my experience viewing your community. While we are committed to keeping our customers happy, I'm also responsible in making sure my employees aren't exposed to unnecessary, unprofessional hostility.
I hope this covers your concerns and restores some confidence in our process. I'm happy to answer any additional questions you have.
Thanks for your time,
“Ninja...please” would have been the proper response back to that shit
They’ve never seen a hobby bored? Unprofessional? None of us work here (well I don’t, swaye maybe); we’re using their platform to talk sports, bs, and objectify women. Someone should send the CEO a chinvite though, he’s definitely one of us. Andrew got a new asshole after Derek escalated the ticket.
"That being said, I want to note that I encouraged Andrew not to read your users responses after my experience viewing your community. While we are committed to keeping our customers happy, I'm also responsible in making sure my employees aren't exposed to unnecessary, unprofessional hostility."
They’ve never seen a hobby bored? Unprofessional? None of us work here (well I don’t, swaye maybe); we’re using their platform to talk sports, bs, and objectify women. Someone should send the CEO a chinvite though, he’s definitely one of us. Andrew got a new asshole after Derek escalated the ticket.
I don’t have any issues with Andrew, other than he could have managed expectations a bit better with how he worded things.
They’ve never seen a hobby bored? Unprofessional? None of us work here (well I don’t, swaye maybe); we’re using their platform to talk sports, bs, and objectify women. Someone should send the CEO a chinvite though, he’s definitely one of us. Andrew got a new asshole after Derek escalated the ticket.
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And look what you have created
Turns out he was the one in charge of chin maintenance e
Someone should send the CEO a chinvite though, he’s definitely one of us. Andrew got a new asshole after Derek escalated the ticket.